United Kingdom

Our practice in England and Wales is operated by KWM Europe LLP, a limited liability partnership registered in England and Wales under number no OC415124. Its registered office and principal place of business is at 11th floor, 20 Fenchurch Street, London EC3M 3BY.

KWM Europe LLP is authorised and regulated by the Solicitors’ Regulation Authority of England and Wales whose rules can be found in the Solicitors’ Code of Conduct at www.sra.org.uk.

Our UK practice is covered by the firm’s compulsory professional indemnity insurance cover with QBE Syndicate 1886 (whose address is Plantation Place, 30 Fenchurch Street, London, EC3M 3BD). Please refer to the Global Head of PI and Practice Risk in London (at [email protected]) for further details of the insurance and how to contact the insurers.

VAT registration number: available on request

A list of Members and non-Member partners is available on request.

Client satisfaction

If you are a client and are concerned about our services or bills, in the first instance you should speak to the partner responsible for the conduct and overall supervision of your matter to resolve the problem. If you do not feel it is appropriate to raise the problem directly with that partner, you should speak with the relevant Head of Department or the firm’s Managing Partner, Europe and Middle East. If you are unable to resolve the issue in this manner, your complaint will be dealt with in accordance with our complaints procedure, a copy of which is set out here.

If you are not satisfied with the outcome of the procedure set out above, you may refer your complaint to the Legal Ombudsman (“LO”) which is the independent body established under the Legal Services Act 2007 to resolve complaints about legal services. However, you should be aware that the LO’s services are only available to certain types of clients, and there are time limits for lodging a complaint with the LO which require you to refer your complaint to them within six months of the conclusion of our complaints procedure.

Further information on the LO and the time limits applicable is available at [email protected], by calling the helpdesk on 0300 555 0333 or by writing to PO Box 6806, Wolverhampton WV1 9WJ. If you are concerned with our bill, in addition to the above, you may have the right to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974. However, if you make such an application to the court, the LO may not consider your complaint.

Modern Slavery Act 2015 – KWM Europe LLP Annual Statement for Financial Year ending 30 April 2017

KWM Europe LLP is committed to improving our practices to combat slavery and human trafficking.

As part of our initiative to ensure that slavery and human trafficking is not taking place we have in place processes to:

  • identify and assess potential risk areas in our supply chains;
  • mitigate the risk of slavery and human trafficking occurring in our supply chains;
  • monitor potential risk areas in our supply chains; and
  • protect whistle-blowers.
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